Différences

Ci-dessous, les différences entre deux révisions de la page.

--- en:wiki:divers:anomalies [2025/06/24 19:16] – créée - modification externe 127.0.0.1
+++ en:wiki:divers:anomalies [2026/10/21 13:22] (Version actuelle) – Automatic push translation eneuville
@@ Ligne 1: / Ligne 1: @@
-====== Anomalies ======
+====== ======Incident Management
-FIXME A1 proofreading not yet effective for this page. In the meantime, you can ask any questions on the [[https://forum.gestan.fr|forum]].
-It is possible to manage anomalies relating to most of Gestan's major files:
+Incident management allows you to record any incident that occurs in your business, and how it was resolved.
-   * Contacts,
-   * Users,
-   * Products,
-   * all Parts (orders, quotes, invoices, etc.),
-   * Machinery,
-   * Scriptures,
-   *Interventions.
-Anomaly management can be carried out in two modes:
+This tool is essential if you wish to obtain ISO 9000 or another certification for your company.
-   * **simple mode**, in which we simply note the anomaly and its status
-   * the **detailed mode**, in which we note the anomaly, as well as all the stages of its resolution
-Activation of anomaly management, as well as configuration of the management mode, is carried out via [[en:wiki:parametrage:general:entreprise#miscellaneous_section |General settings]].
+Incidents can be linked to:
+  * Contacts,
+  * Users,
+  * Products,
+  * Purchase or sales documents (orders, quotations, invoices, etc.),
+  * Machines,
+  * Entries,
+  * Service calls.
-Anomaly management is essential if you want an ISO9000 or other label for your company.
+  Activation
-===== Using the screen =====
+Defect management is activated, and the management mode is configured, via the== ==[[https://manuel.gestan.fr/doku.php?id=fr:wiki:parametrage:general:entreprise#volet_divers|Paramétrage General]].
+Defect management can be handled in two modes:
+  * the **simple mode**, in which the fault and its status are simply recorded
+  * the **detailed mode**, in which you record the anomaly and all the steps involved in resolving it
-{{:fr:wiki:divers:anomalie_01.png?nolink|}}
-From most screens, the context menu displays an item **Anomalies** (here, on the contact list)
+===== Record an anomaly =====
-If no anomaly has been recorded, the creation screen is displayed. If one or more anomalies were not completed, the list of anomalies linked to the contact screen would be displayed.
+In the relevant tables, the context menu allows you to open the anomaly management screens.
+{{fr:wiki:divers:anomalie_01.png?nolink|}}
+Here, on the list of contacts (you can also use the Ctrl+F1 shortcut):
+  * if no fault has been recorded, the creation screen is displayed.
+  * if one or more issues have not been resolved, the screen listing the issues associated with the contact will be displayed.
 ==== In simple mode ====
-{{:fr:wiki:divers:anomalie_02.png?nolink|}}
+{{fr:wiki:divers:anomalie_02.png?nolink|}}
-This screen allows you to precisely describe the anomaly, and especially its status, via the **Details** tab.
+This screen allows you to describe the fault in detail, using the **Description**tab.
-It is possible to attach documents (photos, spreadsheet or word processing files, PDF, etc.) via the **Documents** tab.
+You can attach documents to it (photos, spreadsheet or word processing files, PDFs, etc.).
 ==== In detailed mode ====
-{{:fr:wiki:divers:anomalie_03.png?nolink|}}
+{{fr:wiki:divers:anomalie_03.png?nolink|}}
-In detailed mode, the additional **Steps** tab allows you to follow the different stages of resolving the anomaly.
+In detailed mode, the additional tab **Steps** tab allows you to track the various stages involved in resolving the issue.
+===== List of issues =====
+//**Access:** Statistics -> Issues//
+{{fr:wiki:divers:anomalie_04.png?nolink|}}
+The list shows all the anomalies recorded for the activity.
+\\ \\
 -----------------
-{{:wiki:tags:voir_aussi.gif?nolink |}}**Other articles "Miscellaneous functions"**
+ℹ️ **Other articles on “Miscellaneous functions”**
+<nspages fr:wiki:divers -nbCol=2 -textPages="" -h1 -r -simpleLineBreak >
-<nspages en:wiki:divers -nbCol=2 -textPages="" -h1 -r -simpleLineBreak >