Différences

Ci-dessous, les différences entre deux révisions de la page.

--- en:wiki:facturation:client:avoir [2025/06/24 19:16] – créée - modification externe 127.0.0.1
+++ en:wiki:facturation:client:avoir [2026/10/23 14:33] (Version actuelle) – Automatic push translation eneuville
@@ Ligne 1: / Ligne 1: @@
-====== Customer credits ======
+====== Customer credit notes ======
-FIXME A1 proofreading not yet effective for this page. In the meantime, you can ask any questions on the [[https://forum.gestan.fr|forum]].
+Credit notes (known as ‘notes de crédit’ in Belgium) constitute an acknowledgement of a debt owed by the company to its customer.
-Customer credit notes (called credit notes in Belgium) constitute the recognition of a debt towards this customer, which will either be reimbursed directly or deducted from their next purchases.
+Customer credit notes are useful for:
+  * dealing with an invoice issued in error: in this case, a credit note is issued for the amount of the invoice and the original invoice is cancelled;
+  * correcting an error in a previous invoice: in this case, the original invoice is left as it is, and the credit note is used to rectify the error;
+  * dealing with an overcharge on a customer invoice (for example, following a return of goods).
-===== General information on asset management =====
+There are two ways to settle a credit note:
+  * the **direct refund** : recording a disbursement from the credit note list screen settles the relevant credit note.
+  * **payment via a credit note** : where an invoice is issued to a customer who has a credit note for an amount less than or equal to the invoice amount, the credit note can be used to settle the invoice.
-The credit notes are mainly used to correctly handle the case of issuing an incorrect invoice, when the customer has paid you all or part of the incorrect invoice.
+Customer credit note management includes the [[en:wiki:facturation:common:common|features common to invoicing]], and the [[en:wiki:facturation:client:common|specific features of customer invoicing]].
-You will then issue a credit, either partial (error, forgotten delivery, negotiation, partial cancellation of sale, etc.), or total (cancellation of sale, return of goods, etc.). And there you have two possibilities:
+===== List of customer credit notes =====
-   * **direct reimbursement**: recording a disbursement from the credit balance list screen directly.
-   * **payment by credit**: in the event that you make a new sale for the customer benefiting from a credit, and the amount of this sale is equal to or greater than the amount of the credit, you can pay all or part of the sale by the amount of the credit.
-Gestan automatically manages invoice numbers, credit note numbers, and links between documents.
+//**Access:** Sales -> Credit Notes//
-:TIP: Please note that you can use the credit memo mechanism even for unpaid invoices, being more precise than the corrective invoice mechanism.
+The screen displays a list of all credit notes issued during the calendar year or financial year specified in the settings (if the start date of the financial year declared in the application settings is not 1 January).
-:TIP: If the customer has not yet paid your invoice, you can simply establish a **corrective invoice** with reference to the invoice to be modified: right-clicking on the offending invoice allows you to note it as canceled, this will suffice then issue a new one, **explicitly mentioning the canceled invoice** (in the notes, for example).
+{{fr:wiki:facturation:client:avoir_07.png?nolink|}}
-===== List of assets =====
+Deleting a credit note is not permitted (unless a special privilege is granted, in which case the deletion would be archived).
-The assets list screen displays all the assets established during the calendar year or fiscal year displayed in the parameter (if the first fiscal year date declared in the application settings is not January 1st).
+The **Settle** button is used to settle the credit note directly, where applicable.
+When you issue an invoice for a customer with an outstanding credit note, Gestan will alert you to this with a specific message.
-{{:fr:wiki:facturation:client:avoir_07.png?nolink|}}
+{{fr:wiki:facturation:client:avoir_04.png?nolink|}}
-===== Establishment of a credit =====
-Suppose we have created an invoice for a customer, as below.
+===== ===== Customer Credit Note Record
-{{:fr:wiki:facturation:client:avoir_02.png?nolink|}}
+{{fr:wiki:facturation:client:avoir_03.png?nolink|}}
-We forwarded this invoice to this customer, who paid us.
+The credit note record displays details that may be useful for the credit note.
-But he comes back to bring us a saucepan, which does not suit him. We then establish a credit note for this pan, via either the **New** button on the credit list screen, or the credit note generation button on the invoice list screen.
+In the event of a goods return or an incorrectly issued invoice, it is helpful for the credit note lines to include the product code of the returned goods or the original invoice lines. The same applies in the event of an error on the invoice (such as an incorrect item price). This ensures that sales statistics remain accurate.
-{{:fr:wiki:facturation:client:avoir_01.png?nolink|}}
+===== Processing customer credit notes =====
-The credit will look like this:
+Let’s take the example of a customer who buys six bottles of wine and returns the following day to return one bottle because the wine has a corked taste. You issue them with a credit note for the cost of the bottle.
-{{:fr:wiki:facturation:client:avoir_03.png?nolink|}}
+To issue this credit note, you can:
+  * use the **New** button in the credit note list
+  * use the menu //Generate->Credit Note// menu in the invoices list.
-The credit card screen contains data identical to that of the invoice card screen. It is the billing address data that is displayed (as opposed to the business address and delivery address).
+{{fr:wiki:facturation:client:avoir_01.png?nolink|}}
-===== Processing of a credit note =====
+It is preferable to use the second option, which has the advantage of recording the links between the original invoice and the credit note in the [[en:wiki:facturation:common:genealogie|]] e history of the document.
-==== Case of direct reimbursement ====
+You can:
+  * either refund the credit note directly
+  * or use the credit note to settle a subsequent invoice from the same customer
-On the list of credits, the **Pay** button allows you to record the fact that you have reimbursed the customer for the amount of their credit.
+==== Direct refund of the credit note ====
-All you will have to do is proceed with the actual reimbursement of the credit directly to the customer, via a transfer or a check, or even cash taken from the company's cash account.
+The **Pay** button in the credit note list allows you to record that you have refunded the customer the amount of their credit note.
+{{fr:wiki:facturation:client:avoir_02.png?nolink|}}
-==== Case of payment by credit ====
+All that remains is for you to make the actual refund of the credit note directly to the customer, via bank transfer or cheque, or even in cash withdrawn from the company’s petty cash account.
-If you issue an invoice for a customer who has a credit of an amount less than or equal to the amount of the invoice, Gestan will offer to settle the invoice with the credit.
+==== Payment by credit note ====
-For example, if you have a customer for whom you issue an invoice of 100, but who has a credit of 20, Gestan will offer you to settle this invoice with the credit: the **Cash** button in the invoice table will offer to collect 80, and an additional entry of 20 will be created to represent the balance of the invoice via the deposit. With one click ! (see also [[:en:wiki:facturation:client:facture#collection_of_an_invoice|this link]].)
+When settling an invoice, if the customer has an outstanding credit note, Gestan will offer you the option to settle the invoice using the credit note.
-===== Modification of a credit note =====
+However, the amount of the credit note must be less than (or equal to) the invoice amount.
-Modification of a credit note is freely authorized, as long as the credit note is not transmitted to the customer, or reimbursed.
+{{fr:wiki:facturation:client:avoir_08.png?nolink|}}
-If the "Draft" box is not checked, or the recovery date is entered, the credit note can no longer be modified. Only users with administrator privileges can make it editable again, by clearing the recovery date and checking the "Draft" box.
+If you select ‘Yes’, the payment screen will open, showing the invoice amount minus the credit note amount.
+{{fr:wiki:facturation:client:avoir_05.png?nolink|}}
-===== Deletion of a credit =====
+The status of the relevant credit note will then change to ‘Settled’, and the invoice payment details will show two lines: one for the credit note balance and the other for the standard payment.
-Deleting an asset is prohibited.
+{{fr:wiki:facturation:client:avoir_09.png?nolink|}}
+\\ \\ \\
+:TIP: If the customer has not yet paid your invoice, instead of a credit note, it is simpler to issue a **corrective invoice** referencing the invoice to be amended: right-clicking on the incorrect invoice allows you to mark it as cancelled; you can then simply issue a new one, **explicitly mentioning the cancelled invoice** (in the notes, for example). It is also possible, subject to the regulatory provisions in your country and your authorisation to amend invoices, to amend the original invoice and resubmit it to the customer, with the note “Cancels and replaces invoice XXXXX dated YY/MM/A”.
+\\ \\
 -----------------
-{{:wiki:tags:voir_aussi.gif?nolink |}}**Other Customer Billing articles**
+ℹ️ **Other articles on “Customer Invoicing”**
+===Invoicing: common elements===
+<nspages fr:wiki:facturation:common -nbCol=2 -textPages="" -h1 -r -simpleLineBreak >
+===Invoicing: Customer invoicing===
+<nspages fr:wiki:facturation:client -nbCol=2 -textPages="" -h1 -r -simpleLineBreak >
-===Billing: common elements===
-<nspages en:wiki:facturation:common -nbCol=2 -textPages="" -h1 -r -simpleLineBreak >
-===Billing: Customer billing===
-<nspages en:wiki:facturation:client -nbCol=2 -textPages="" -h1 -r -simpleLineBreak >