en:wiki:admin:credittemps

====== ======time credit

This article does not apply to Gestan Cloud; technical support is included as part of the service.

The telephone technical support (hotline) operates on a time-credit basis : you purchase support technician time and use it whenever you wish.

After each call to the technical support hotline, a report is sent to you by email, detailing the work carried out and the time deducted.

Of course, any assistance required due to a software fault is provided free of charge.

**Access: ** via Help → Support → Contact Support

Use the button Top up time credit button to top up your account. You can pay online.

The 1 allows you to view your support history.

You can proceed directly to making an online purchase:

  • Once you have completed your purchase, please notify ICS of your purchase by email contact@ics-informatique.com or by telephone to let us know, so that our team can manually credit your account.
  • If you are not liable for French VAT (20%), please contact ICS before purchasing any credit online.

Other “Admin” articles

  • en/wiki/admin/credittemps.txt
  • Dernière modification : 2026/10/23 14:42
  • de eneuville