Transfer your data to technical support

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This screen allows you to transfer data from the local machine (yours) to a remote server used by the Gestan technical service, using the FTP protocol.

It thus allows:

• transmit your Gestan data (full transmission option) for migration to Gestan Cloud
• transmit your Gestan data to ICS when ICS invites you to do so (DATABASE transmission option only)
• forward any other files to technical support.

Access: via Tools → Administration → Send to support.

Select what you want to transmit with the 1 selector.

• or your database, in this case the directory concerned is displayed in the Directory field.
• if you transmit a file, the File field will allow you to specify which one.

At the end of the transfer, an information email is sent to Gestan's technical services. The Message area allows you to include additional information that may be useful.

When you transfer your base, you can also transfer, if necessary (rare):

• linked documents, by selecting the All option via the 2 selector.
• logging files (BB files), via the With BB box.

When you want to transfer the data from your database to the Cloud, simply select the 1 and 2 options, then click on the Transfer button 3.

(do this only at the invitation of ICS Gestan Cloud technical support)

First make sure that Gestan is up to date: the Gestan version number is indicated at the top left of the main screen, and the current Gestan version number is indicated on www.gestan. Fr

To update Gestan, simply use the dedicated menu ? → Check for an update.

Then go to the Gestan data directory: by default, it is C:\GESTAN, but you can change it. This directory is indicated at the bottom left of the main screen, for example C:\GESTAN\MY COMPANY\DATABASE. In this example, your data directory is C:\GESTAN\MY COMPANY.

Zip the entire data directory of your machine (in our example C:\GESTAN\MY COMPANY\ with its subdirectories DATABASE, DOCUMENTS, BACKUPS, RESOURCES), and send the compressed folder via www.swisstransfer.com to address cloud@gestan.fr.

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